Bandara Resort

Broadly a nice stay however the staff made our visit feel more transactional than the magic experience we received from other hotels and resorts in Thailand. On arrival there was little enthusiasm or welcoming. Staff around the rest rarely greeted or said hello. These little things are what makes other resorts feel special. Our room was excellent, everything we could need was there and during the rain we were delighted to stay inside! It was lovely to hear children through the day and the flow of water on the pools. Breakfast was excellent. A wide range of options with kid friendly items included. There's nothing better than having fresh fruit and a coffee overlooking the sea. The prices for massages are strangely high, go across the road for normal prices! The location is down the beach or road to the night village and many lovely restaurants and bars. If you don't want to walk a drive is a couple of minutes.

Ours was a last minute booking to the Bandara where we'd been in 2017. We went to surprise friends that go twice a year. Initially our room was pleasant but badly situated on the main road side. It was noisy and a longer walk to the pools, beach and restaurant. It was the noise of the traffic that kept me awake all night. I asked reception for some earplugs . They immediately upgraded us to a room nearer our friends, overlooking the pool and with no sound of the traffic. From then on our holiday started. The staff are so helpful and friendly, the restaurant has moved since our last visit, it is now on the beach front. This makes for a wonderful morning sipping coffee overlooking the sea. The only downside is that 'happy hour' at the two bars doesn't start earlier, and finish later. This way would keep clients at the hotel, instead people disappear and go down to Fisherman's village a short walk away! Additionally the meals in the restaurant, if cheaper would also encourage clients to eat there. Apart from this the hotel is lovely, the pools and gardens are well maintained and being able to access the beach as part of the hotel is a bonus!!

Our overall experience at the hotel was mind-blowing. The hotel and staff are incredibly, very friendly and always helpful. The check-in was straight forward and we felt very welcomed by Kitti. We had some issues with our luggage which arrived the next day, however, Kitti was so friendly and helpful and took over the matter and made sure our luggage arrived the next day. Kitti helped us to book some day trips and made sure we got the best offer and price. We loved our room which had the private plunge pool. The rooms are huge, very bright and open. The rooms were cleaned daily and the fridge was re-filled daily as well. The only downside was the sewage smelled and we had to make sure we closed the toilet door. We can`t praise Kitti enough for his incredible customer service. He always looked well after us. Furthermore, we would like to thank Tim and the other staff at the Hotel for the incredible service especially I would like to mention Tim`s service as we went on a day trip in the early morning. She provided us with a breakfast package to make sure we had something to eat during the day. For us, it was an unforgettable holiday which we will never forget and definitely will come back. At this point, I would like to thank all the Staff at Bandara for their incredible service and friendliness during our stay. We wish you and your family a happy new year and all the best for 2024.